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Inspect a hydrant

In the previous lesson, you set up the firefighters with the apps and maps they need on their devices, preparing them to go into the field and begin their inspections. In this lesson, you are a firefighter with the San Diego Fire Department. One of your jobs is to perform hydrant inspections, making sure that hydrants will work when you need them. Your fire captain is using a Workforce project to manage your work. You're ready to go into the field and start your inspections, so you need to start working in the mobile app.

Note:

You can follow this lesson on any supported device: Android phone, Android tablet, iPad, or iPhone. The example images show a mix of these devices, so they might not match exactly what you are seeing.

If you've followed the Complete your first assignment exercise in the Workforce help, you've already seen the material covered in this lesson.

Familiarize yourself with the app

The city's GIS administrator created a Workforce project for the inspection work, and your fire captain assigned some of the outstanding inspections to you. Your fire captain also already helped set up your account in Workforce and opened the project you'll need for your inspections.

  1. If necessary, open Workforce on your mobile device and sign in.

    The project opens automatically, showing you your assigned work.

    Note:

    If the project doesn't open for you, on the Projects screen, browse to Hydrant Inspections and open it.

    On a tablet, you see your assignments both in a list and on the map. On a phone, you only see the list.

  2. If you're on a phone, select Map to view the assignments on the map.
    Tip:

    On an Android phone, the map icon Map displays. On an iPhone, the word Map displays.

    The initial map extent includes all your assignments and your current location. If you are far from the San Diego area, the extent may be too large to easily see the assignments on the map.

    Note:

    Other mobile workers appear on the map once they have signed in and have a location.

  3. Search for San Diego, CA and zoom in until you see separate points for your assignments.
    San Diego area and separate points for your assignments
  4. If necessary, select List (Back to assignment list on an Android phone) to return to the list.

    In the assignments list, a blue circle (around a person symbol on Android, or around your profile picture on iOS) shows that you're currently online and working. When the project opened, your status was set to working for this project. Your status is visible to your fire captain and any other dispatchers. The status keeps dispatchers informed so they know who to monitor in the field and to whom they can assign critical work.

    You can switch between your To Do list, which shows outstanding assignments, and your Completed assignments list. The map shows the same set of assignments.

Review your outstanding work

Before you start work for the day, you'll review your To Do list. What you see depends on the assignments your dispatcher assigned to you. By default Workforce groups the work into critical and noncritical assignments (if you aren't assigned any critical assignments, you'll only see a noncritical group in the list). Generally, you'd want to complete critical assignments first. Assignments can also have due dates, so you can check if any of your assignments are overdue or due today.

  1. Sort the list by Due Date as follows:
    • On Android, select Sort Sort in the upper right corner of the list, and choose Due date.
    • On iOS, select Sort in the lower left corner of the list, and choose Due Date.

    The assignments are ordered so that those due the soonest are at the top of the list.

  2. Search for an assignment for fire hydrant SDH24758, with which your dispatcher asked you start your inspections for the day.

    To find that particular assignment, type 24758 in the search box.

    Tip:

    Pull down to expose the search box on an iPhone or iPad.

    Search results of 24758 (shown on an iPhone)

    The assignment for fire hydrant SDH24758 is shown in the filtered assignment list.

  3. Select the assignment to see its details.

    Information about that fire hydrant inspection shows in the panel, and you're shown its location on the map. You see your distance from the assignment, along with its priority and due date.

    Tip:

    If you're using a phone, you see a portion of the map with the details. To view more of the map, swipe the details down so that only the summary information about the assignment is shown.

Now that you're familiar with Workforce and you've identified your first assignment, you're ready to start crossing assignments off your To Do list.

Route to your assignment

Before you can inspect the hydrant, you need to drive to it.

Note:

This section requires Navigator for ArcGIS. If you didn't install Navigator, skip to the next section.

  1. View the details of the assignment you created in your city.

    Typically, you'd use the same assignment you were just viewing and route to that assignment. However, Navigator uses your current GPS location as the starting point and needs both the start and destination to be in its open map. By using an assignment that is geographically close to your current GPS location, you'll better experience Navigator.

  2. In the assignment details, from the overflow menu Overflow (on Android) or the actions menu Actions (on iOS), select Navigate to Assignment.
    Navigate to Assignment on an Android phone
    Navigate to Assignment on iPhone
    Note:

    If you only see summary information for the assignment, pull up to show the full details.

    Navigator opens and uses the last open map to route you to the assignment. You see the map that contains your GPS location that you (as the fire captain) set up on your device earlier. In reality, this would be a map containing the fire hydrants, like the one you saw in Navigator in Prepare the firefighters before adding the map containing your location.

    Route in
  3. Select Start Navigation (Navigate on Android).

    Now you can follow the directions to get to your inspection.

  4. Display the list view to see turn-by-turn directions (on Android, select the Overflow menu Overflow and Directions).
  5. Return to the map view and select the X (on Android) or End (on iOS) to stop navigating.
    Note:

    Explore the other features on your own or see Guided tour.

  6. Close Navigator.

Work on your assignment

Once you arrive at your assignment, you can complete your hydrant inspection.

  1. Return to Workforce and the details of the assignment for SDH24758.
  2. Start the assignment by doing the following:
    • On Android, use the assignment status options Assignment status options and select Start.
    • On iOS, select Start.
    Start on an Android phone
    Start on iPhone
    Note:

    If you only see summary information for the assignment, pull up to show the full details.

    The assignment is started, and you can now select Finish (from the assignment status options Assignment status options on Android, or from the bottom of the details on iOS) when you've completed it. If you need to set it to a different status, the valid statuses can be selected from the assignment status options (Assignment status options on Android, Assignment status options next to Finish on iOS).

    Tip:

    If you start the wrong assignment, select Reset from the assignment status options to change the assignment from In progress In progress back to Assigned Assigned.

    As you inspect the hydrant, you find that the hydrant cap was tightened too much and you can't loosen it.

  3. Add a note to the assignment so that your dispatcher knows you need to get a tool, pause the assignment, and then get the tool to continue your inspection.
    Pause on Android phone
    Pause on iPhone
  4. Now that you are ready to continue the inspection, select Resume from the assignment status options to set the assignment back to In progress. Continue your inspection.
  5. Select Finish to complete the assignment.

    Your fire captain now knows the inspection is complete.

Take a break

Having had a productive morning of inspecting, it's time for lunch. You need to set your status to On Break.

  1. Select the status indicator.
    • On Android, the status indicator is near the top of the assignments list.
      Status indicator on Android
    • On iOS, the status indicator contains your profile picture and is at the bottom of the assignments list.
      Status indicator on iOS

    Your status options appear.

  2. Select On Break.
    On break status on Android phone
    On break status on iPhone

    When the dispatchers see that you are on break, they won't expect you to respond to assignments as quickly. They will also know that the location shown as your current location could be out of date, because your location isn't updated unless you're working. If your location is tracked by the project, the breadcrumb trail of where you've been stops updating while you're on break.

  3. Set your status back to Working to indicate that your break is over.

In this lesson, you completed a hydrant inspection. You routed to the inspection using Navigator and completed the inspection. You also saw how you can change your status. In the next lesson, you'll switch back and forth between two roles: the fire captain dispatching work, and the firefighter doing the hydrant inspections in the field. This will allow you to see how the communication between the two roles works.